Multi-Tenant Business Services Aggregator

Challenge

Our customer deploys the largest single instance multi-tenant Liferay installation in the world. Over 75 of the world’s largest and most successful companies leverage our customer’s portal to manage technology services across end-user, IT operations, and executive roles. However, our customer’s portal only functioned in a desktop browser and the self-service functionality, dashboards, and user experience lagged behind user expectations. sdg was challenged with creating a new fully responsive user experience in direct replacement of the application’s legacy user interfaces. Additionally, new custom self-service functionality and dashboards were created to extend the capabilities of the platform. Our customer’s goal was to solidify their position as the clear market leader in managed IT services – a goal which sdg helped them achieve.

Our customer envisioned a system that offered:

  • A world-class user experience from any modern device
  • Support for simultaneous highly personalized corporate brands
  • Theme customization through configuration alone
  • Personalized content and functionality based on user role and organization
  • Easily extensible and adaptable feature deployment
  • Commercial quality found in PaaS offerings

Solutions

sdg was responsible for the software development lifecycle including project management, business analysis, user experience design, architecture, development, and quality assurance. The team designed and implemented a world-class responsive web interface which was optimized against leading devices and operating systems. A strong focus was placed on configuration versus customization to enable our customer’s clients to fully introduce and maintain their own branding within the system. This included custom configurations for icons, labels, colors, and imagery as well as content. Coupled with user specific localization including multi-lingual support, these configurations empower customer administrators with unmatched control over their sites. Industry leading frameworks and libraries were introduced to decrease long-term cost of ownership. Device specific testing for current OS/browser version minus one (N-1) compatibility was completed.

Benefits of the new system included:

  • Ability to market and sell the leading managed services offering in existence
  • Easily branded sites for over 75 customers on a single implementation
  • Language localization for menus and content
  • Foundation to upsell and cross-sell additional services
  • Reduced total cost of ownership through custom configurations
  • Single codebase and set of servers to maintain
  • Management of IT services from any connected device

sdg consultants served our customer in the following roles:

  • Agile project delivery
  • Fully responsive user experience design
  • Application architecture and development
  • Multi-enterprise integration architecture
  • Device specific quality assurance

technologies used

collaboration starts with communication

We would love to hear the results you are looking for or the problem you are trying to solve. Our passion is working with engaged partners to help their businesses perform better.

user group